Privacy Policy

Selva Drop Taxi (“we”, “us”, “our”) provides one way taxi, round trip taxi, outstation cab and airport transfer services from Chennai, Tamil Nadu. This Privacy Policy explains what personal information we collect through our website selvadroptaxi.in, by phone and on WhatsApp, how we use it, and the choices you have.

By using our website or booking a service with us, you agree to the practices described in this policy.

1. Information We Collect

Information you give us

Your name, mobile number and email address
Pickup location, drop location, travel date and time
Number of passengers, preferred vehicle and special requests
Flight or train details, if you share them for a pickup
Messages you send us through our enquiry form, phone calls or WhatsApp

Information collected automatically

IP address, browser type, device type and operating system
Pages visited, buttons clicked (such as Call Now and WhatsApp), time spent and referring website
Approximate location based on your IP address

Our website does not collect or store your payment card details.

2. How We Use Your Information

We use your information to:

Respond to your enquiries and provide fare quotes
Confirm, manage and complete your taxi booking
Share pickup details with the assigned driver
Contact you about your booking, changes or delays
Handle payments, receipts and customer support
Improve our website, services and advertising
Meet legal and regulatory requirements

We collect and use your personal information with your consent, which you give when you submit a form, call us, message us on WhatsApp or otherwise share your details to make a booking. You can withdraw your consent at any time by contacting us (see Section 10). Withdrawing consent may mean we can no longer provide a booking or service to you.

4. Calls, WhatsApp and Messages

When you call or message us, we may keep a record of your number and the booking details you share so we can serve you and follow up on your trip. We will only send you messages related to your enquiry or booking. If you do not want to be contacted, tell us and we will stop.

5. Cookies, Analytics and Advertising

Our website uses cookies and similar technologies to make the site work, understand how visitors use it and measure our advertising. We use tools such as Google Analytics, Google Tag Manager and Google Ads.

Third-party vendors, including Google, may use cookies to show our ads to people who have visited our website. You can opt out of personalised advertising by visiting Google Ads Settings, and you can block or delete cookies in your browser settings. Blocking cookies may affect how some parts of our website work.

We do not sell your personal information. We share it only when needed:

Drivers: your name, phone number and trip details, so the driver can pick you up and contact you.
Service providers: website hosting, analytics, advertising and communication tools that help us run our business, under their own privacy terms.
Legal reasons: when required by law, court order or a government authority, or to protect the safety and rights of our customers, drivers or business.

7. How Long We Keep Your Information

We keep your information only as long as needed for the purposes in this policy, including completing your booking, handling queries or disputes, keeping business and tax records and meeting legal requirements. After that, we delete it or make it anonymous.

8. Security

We take reasonable steps to protect your information from loss, misuse and unauthorised access. However, no website or method of electronic storage is completely secure, so we cannot guarantee absolute security.

9. Children

Our website is not meant for children under 18. Bookings should be made by an adult. We do not knowingly collect personal information from children.

10. Your Rights and How to Contact Us

Under applicable Indian law, including the Digital Personal Data Protection Act, 2023, you may ask us to:

Tell you what personal information we hold about you
Correct or update inaccurate information
Delete your information, unless we need to keep it by law
Withdraw your consent

To make a request or raise a concern about your data, contact us:

Business name: Selva Drop Taxi
Phone / WhatsApp: 98806 26001
Email: info@selvadroptaxi.in
Location: Chennai, Tamil Nadu

We will respond within a reasonable time.

11. Links to Other Websites

Our website may link to other websites, such as Google Maps or social media pages. We are not responsible for their content or privacy practices. Please read their policies before sharing your information.

12. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be on this page with its “Last updated” date. Please check it regularly.